Director of Information Technology and Graphic Designer

• Maintained design and style guidelines of the brand across all projects.
• Designed all collateral materials (brochures, flyers, catalogs, exhibit displays) for student affairs, marketing, recruitment, and donor relations, ensuring visual accuracy and high-quality production specifications.
• Developed and executed integrated marketing campaigns for donor relations, leveraging coordinated strategies across print, email, and social media channels.
• Managed analytics for social media and mass email campaigns, consistently optimizing outreach and engagement to enhance audience connection.
• Co-led the Mission Advancement Team, developing and implementing strategies for communications, marketing, and high-impact donor relations.

• Oversaw the management of virtual, internal, and cloud-based servers, ensuring optimal performance, continuous uptime, and rigorous security compliance.
• Spearheaded migration initiatives, including the successful transition of phone services to a cloud-based global VoIP solution, enhancing communications and reducing costs.
• Developed and implemented security protocols to safeguard network and data integrity, including the migration of all systems to single sign-on (SSO) authentication, improving security and user experience.
• Administered comprehensive communication systems (phone, email, online meeting platforms, network) and managed all equipment purchasing, ensuring budget adherence and high operational performance.

• Managed, designed, and secured public websites and web applications, ensuring robust security measures, brand identity coherence, and exceptional user experience.
• Improved and maintained Learning Management Systems (LMS), integrating with Student Information Services (SIS) to streamline data management and foster an effective educational environment.
• Collaborated with instructional design teams to implement LTI integrations and maintain system functionality.
• Produced engaging multimedia content for online learning and designed educational support materials.
• Audited and redesigned courses in collaboration with faculty, maintaining best practices for technical delivery, ensuring adherence to Adult Learning Principles, accessibility policies, and compliance with both internal and external accrediting standards.
• Developed internal web applications for streamlined communications and data management, and integrated SSO authentication with online library resources.
• Produced engaging multimedia content and managed online educational webinar programs, ensuring high-quality content delivery and attendee experience.
• Developed user documentation and training materials to facilitate LMS adoption and user engagement.

• Managed and administered Customer Relationship Management (CRM) systems, optimizing workflows, ensuring data integrity, and conducting regular data audits.
• Collaborated cross-functionally to implement efficient CRM workflows and integrate data syncing between user systems, significantly boosting donor relations and recruitment efforts.
• Generated comprehensive reports, templates, and dashboards from the CRM and SIS, facilitating data-driven decision-making for leadership teams.
• Managed user portal systems for continuing education enrollment across multiple teaching locations, enhancing user experience through data analysis and feedback mechanisms.

• Spearheaded the complete lifecycle of live events (online, hybrid, and in-person), overseeing production, recording, editing, and multi-platform distribution for maximum impact.
• Developed and executed training programs for staff on new technology implementations and instructional design, significantly improving overall operational efficiency.
• Authored and compiled reporting for various accrediting agencies, ensuring institutional compliance with critical external standards.
• Provided comprehensive Tier 1, 2, and 3 technical support for staff, faculty, and students, maintaining a high level of user satisfaction and minimizing downtime.
• Collaborated cross-functionally across all departments to ensure cohesive project execution, enhanced technology integration, and streamlined operations.